References Related to Documentation Quality

Some of the references (articles, books, presentations, etc.) that I collected pertaining to documentation quality. I am sure there are much more out there, so, I'll keep on searching.

Article	Authors	Year	Publication	Comments
Assessing the adequacy of documentation through document quality indicators	Arthur, J.D., K.T. Stevens	1989	Software Maintenance, Proceedings., Conference on
Professional recognition and respect through quality	Reilly, Annette	1993	Technical Communication. 40(2): 231-33
Quality in Document Design: Issues and Controversies	Schriver, Karen	1993	Technical Communication. 40(2): 239-57
Book: Managing Your Documentation Projects	Hackos, JoAnn	1994	New York: John Wiley & Sons
Defining Quality in Technical Communication: A Holistic Approach	Smart, Karl, Kristie Seawright, Kristin Bell DeTienne	1995	Communication. 42(3): 474-81
What is Quality?	Smith, Karl	1996	InterCom. 42-43
Demonstrating Effectiveness and Value: A Process for Evaluating Technical Communication Products and Services	Carliner, Saul	1997	Technical Communication. 44(3): 252-65
Quality Improvement: Benchmarking, Document Design, and the STC	Sheffield, Michael	1997	Technical Communication. 44(3): 225-34
Book: Developing Quality Technical Information: A Handbook for Writers and Editors	Hargis, G., Hernandez, A.; Hughes, P.; Ramaker, J.; Rouiller, S.;Wilde, E	1998	Upper Saddle River, NJ: Prentice- Hall
Newsletter: DocQment Quality SIG	Fisher, L., Atkinson, J., Steele, K., Jong, S.	1998	Volume 6, Number 2, Spring, 1998
Readability and computer documentation	Hargis, Gretchen	2000	ACM Journal of Computer Documentation. 24, 3: 122-131
The Issue of Quality in Professional Documentation: How Can Academia Make More of a Difference	Spilka, Rachel	2000	Technical Communication Quarterly. 9(2): 207-220
You Get What You Measure—So Measure Quality	Jong, Steven	2000
Proving Your Quality	Jong, Steven	2001
Assessing Quality Documents	Smart, Karl	2002	ACM Journal of Computer Documentation. 26(3): 130-140
Thesis: Software Documentation – Building and Maintaining Artefacts of Communication	Forward, Andrew	2002	Ottawa-Carleton Institute for Computer Science
Towards a documentation maturity model	Huang, Shihong, and Tilley, Scott	2003	Proceedings of the 21st annual international conference on Documentation (SIGDOC '03). ACM, New York, NY, USA, 93-99
Automatic evaluation of aspects of document quality	Dufty, David, Danielle McNamara, Max Louwerse, Ziqiang Cai, and Arthur Graesser	2004	Proceedings of the 22nd annual international conference on Design of communication: The engineering of quality documentation (SIGDOC '04). ACM, New York, NY, USA, 14-16
Presentation: An Approach to Quality Technical Information: Outlining Nine Quality Characteristics	Corbin, Michelle, and DeRespinis Fran	2004
A Metrics-Based Approach to Technical Documentation Quality	Wingkvist, A.; Ericsson, M.; Lincke, R.; Löwe, W.	2010	Quality of Information and Communications Technology (QUATIC), 2010 Seventh International Conference on the , vol., no., pp.476-481, Sept. 29 2010-Oct. 2 2010
Who should be the judge of documentation quality?	Shashidhar, Poornima	2010	STC India, 2010 12th STC Conference on
Automatic assessment of software documentation quality	Dautovic, Andreas	2011	Automated Software Engineering (ASE), 2011 26th IEEE/ACM International Conference on , vol., no., pp.665-669, 6-10 Nov. 2011
Presentation: Documentation Quality Review	Tharoor, Gopalakrishna	2011	STC India, 2011 13th STC Conference on, Dec. 2011