Monday, April 2, 2012

References Related to Documentation Quality

Some of the references (articles, books, presentations, etc.) that I collected pertaining to documentation quality. I am sure there are much more out there, so, I'll keep on searching.


Article
Authors
Year
Publication
Comments
Assessing the adequacy of documentation through document quality indicators
Arthur, J.D., K.T. Stevens
1989
Software Maintenance, Proceedings., Conference on

Professional recognition and respect through quality
Reilly, Annette
1993
Technical Communication. 40(2): 231-33

Quality in Document Design: Issues and Controversies
Schriver, Karen
1993
Technical Communication. 40(2): 239-57

Book: Managing Your Documentation Projects
Hackos, JoAnn
1994
New York: John Wiley & Sons

Defining Quality in Technical Communication: A Holistic Approach
Smart, Karl, Kristie Seawright, Kristin Bell DeTienne
1995
Communication. 42(3): 474-81

What is Quality?
Smith, Karl
1996
InterCom. 42-43

Demonstrating Effectiveness and Value: A Process for Evaluating Technical Communication Products and Services
Carliner, Saul
1997
Technical Communication. 44(3): 252-65

Quality Improvement: Benchmarking, Document Design, and the STC
Sheffield, Michael
1997
Technical Communication. 44(3): 225-34

Book: Developing Quality Technical Information: A Handbook for Writers and Editors
Hargis, G., Hernandez, A.; Hughes, P.; Ramaker, J.; Rouiller, S.;Wilde, E
1998
Upper Saddle River, NJ: Prentice- Hall

Newsletter: DocQment Quality SIG
Fisher, L., Atkinson, J., Steele, K., Jong, S.
1998
Volume 6, Number 2, Spring, 1998

Readability and computer documentation
Hargis, Gretchen
2000
ACM Journal of Computer Documentation. 24, 3: 122-131

The Issue of Quality in Professional Documentation: How Can Academia Make More of a Difference
Spilka, Rachel
2000
Technical Communication Quarterly. 9(2): 207-220

You Get What You Measure—So Measure Quality
Jong, Steven
2000


Proving Your Quality
Jong, Steven
2001


Assessing Quality Documents
Smart, Karl
2002
ACM Journal of Computer Documentation. 26(3): 130-140

Thesis: Software Documentation – Building and Maintaining Artefacts of Communication
Forward, Andrew
2002
Ottawa-Carleton Institute for Computer Science

Towards a documentation maturity model
Huang, Shihong, and Tilley, Scott
2003
Proceedings of the 21st annual international conference on Documentation (SIGDOC '03). ACM, New York, NY, USA, 93-99

Automatic evaluation of aspects of document quality
Dufty, David, Danielle McNamara, Max Louwerse, Ziqiang Cai, and Arthur Graesser
2004
Proceedings of the 22nd annual international conference on Design of communication: The engineering of quality documentation (SIGDOC '04). ACM, New York, NY, USA, 14-16

Presentation: An Approach to Quality Technical Information: Outlining Nine Quality Characteristics
Corbin, Michelle, and DeRespinis Fran
2004


A Metrics-Based Approach to Technical Documentation Quality
Wingkvist, A.; Ericsson, M.; Lincke, R.; Löwe, W.
2010
Quality of Information and Communications Technology (QUATIC), 2010 Seventh International Conference on the , vol., no., pp.476-481, Sept. 29 2010-Oct. 2 2010

Who should be the judge
of documentation quality?
Shashidhar, Poornima
2010
STC India, 2010 12th STC Conference on

Automatic assessment of software documentation quality
Dautovic, Andreas
2011
Automated Software Engineering (ASE), 2011 26th IEEE/ACM International Conference on , vol., no., pp.665-669, 6-10 Nov. 2011

Presentation: Documentation Quality Review
Tharoor, Gopalakrishna
2011
STC India, 2011 13th STC Conference on, Dec. 2011